What is a Digital Postbox? Why e-Boks Become a Partner Cases & Insights Highlights 2021
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Highlights 2020

Financial Key Figures CEO Letter Customer Stories Digital Trends Sustainable Business
Key Figures 2020

Financial Key Figures 2020

Continued revenue growth

+50% in 4 years


 

Share of revenue

Private sector
Public sector

Revenue Growth

KDKK Index
Home market
International
Total growth 2016=100

Market Growth Index

Home market index 2016=100
International index 2016=100

Performance Highlights 2020

Documents sent

UN SDG 12 Target:

1,5 billion documents sent by 2030

485million
513million
610million

Users globally

UN SDG 16 Target:
30 million users by 2030

16million
18million
20million

Number of logins

364 million

Using mobile login

75 %

Ulrik Falkner Thagesen Blue Jacket

Ulrik Falkner Thagesen, CEO

20-year-old SaaS company on an international journey

In 2021, we celebrate the 20th anniversary of the founding of e-Boks. Our original vision to provide a secure digital postbox for every single Dane was realized a long time ago – along with many additions that comprise e-Boks’ present business. Next step is taking e-Boks’s value propositions out into more markets.

We look back on a year, in which COVID-19 imprinted an indelible stamp on the world. Many branches of industry are hard hit. We express our deepest sympathies to companies facing the full blow of the pandemic. However, the corona pandemic has also accelerated digitization processes. In Denmark we saw how well-functioning digital public infrastructures enable the speedy, reliable and frequent communication between governments, authorities, businesses and citizens. And how communication is central to enlisting the active support of populations in times of crisis.

As public authorities are required to deliver vital information to their citizens, more countries are now aware of the true value of having an efficient and secure digital infrastructure. In this respect, we have a stronger social obligation to bring our services to the world. And we are making good progress. We currently have more than 20 million users on six markets, most in the Nordics. However, when it comes to a secure digital infrastructure, many other countries still lack what we offer, and Danes now take for granted. From the international perspective, e-Boks is still unique and ground-breaking.

 

Launch of Value Added Services

Our customer base numbers the thousands of public and private senders in several countries who use the e-Boks platform not only to communicate securely, but also to sign documents and pay bills. The latest addition to the e-Boks family is the e-Boks Plus platform, which is designed to open new pathways that will give our users added value in the shape of new services via the e-Boks app.  Our users have welcomed the new platform with open arms. For example, more than one million people have installed Digital Servicebog (digital vehicle service records), automatic receipts delivered by Storebox and legal services.

 

Our new Platform-as-a-Service

The new platform is an important driver in our international upscaling. We deliver it as a platform-as-a-service that offers complete integration into business´s architecture in each country. We have made special efforts to build a solution that works in a wide range of technical environments – private cloud, public cloud, hybrid, or on-premises – as this means we can scale the solution to meet the customer's wishes. Meanwhile, we are establishing partnerships with selected local partners on a variety of markets, most recently in the Middle East where we have entered a promising partnership with Batelco.

 

Revenue Growth

e-Boks A/S emerged from 2020 with a solid growth, on both top and bottom lines. We have succeeded in creating growth in Denmark and internationally. We generated annual revenue of MDKK 266.7, corresponding to about 15 % growth compared to 2019.

Our core business performed well. The total number of documents delivered has increased by 18 % to 610 million. Moreover, our new services got off to a flying start. Measured on revenue, e-Boks has grown by about 50 % in the last four years. All in all, we run a very healthy company.

We will use our strong foundation to invest in further developing e-Boks. We are ready to take our place in international markets, and currently undertaking important realignment in Denmark. Via a new interface, we seek, as always, to be the Danes’ favorite digital communication channel for public and private mail services. Looking ahead, we will be upgrading our domestic technical infrastructure.

 

Thank You

Finally, I would like to thank our partners and users for their trust and confidence in us during a challenging year. Most of all, I would like to thank my dedicated e-Boks team. You have been extraordinary during extraordinary times. Thanks to you, e-Boks has played a pivotal role in reaching millions of people with communications about COVID-19 during times of great insecurity. There is enormous scope across the globe where we can help create better digital societies with citizens at the center – and thereby plenty of opportunities for us to make a difference. 

As a digital platform provider, we acknowledge our social responsibility. We build our business on the UNGC Ten Principles and our commitment to deliver impact against Sustainable Development Goals 16: Peace, Justice and strong institutions and SDG 12: Sustainable Consumption and Production. We look forward to working with more customers with the implementation of digital sustainable solutions in the years to come.

Ulrik Falkner Thagesen, CEO

Danske Bank Branch Evening 1

Customer story #1

Danske Bank and e-Boks: A well-consolidated partnership on an international scale

Danske Bank was one of the first banks in the world to tackle comprehensive digitalisation of documents. Learn about the partnership with e-Boks.

Gettyimages 541375768 1

Customer story #2

Modernising Ireland through digital postboxes

How did Ireland modernise throughout the years? Discover how the introduction of digital postboxes have helped to sped up the digitisation process for the emerald isle.

Gettyimages 1146362677 1

Customer story #3

Batelco will onboard 2-3 countries in the first year with an expected potential of 21 million end-users

We have asked our newest partner in the GCC region, Batelco, about their views on working with e-Boks, and the details of their launch plans.

Digital Trends

Denmark: A model country for digitisation

Denmark is a model country for digitisation and it even ranked third in the European Commission’s Digital Economy and Society Index (DESI) in 2020, with its connectivity ranked as the best among member states.

So, why is Denmark considered a leading country in terms of digital? This all started in 1996 when the government created a digitisation strategy, one of the firsts in the world. Since then, both public and private sector have worked together to make the lives of Danish citizens easier and more comfortable through technology. An example is the use of digital post boxes supplied by e-Boks, which allows the government to send messages to their citizens securely. The public can also access almost all services online. With the use of digital signatures, they can transact with businesses online. There are also portals where one can pay their taxes or apply for loans.

Other countries can emulate Denmark's example by investing in infrastruture and proper records systems. They should also bring in experts to work with them in terms of digitisation and communicate the benefits of such changes to the public.

Read the full story

 

Gettyimages 1216720058 1

Digital Trends

Digital opportunities in the time of COVID-19

What are the digital opportunities in the time of COVID-19?

It is undeniable that the pandemic has changed the business landscape — from remote working, virtual events, digital documentation, and how we do our marketing. Businesses quickly adapted to these changing times by updating their communications platform or providing new services to their customers. This experience taught enterprises and even governments that digitisation is inevitable. By fully digitising how a business operates, it can save itself beyond the pandemic.

Fully digitised businesses can save money by speeding up processes and freeing up manual labor. These enterprises are also reducing their carbon footprint by eliminating paper in their operations (signing forms, sending payslips etc.) Aside from these, digitisation is also a way of upgrading a company's security, especially if they are partnering with experts in digitisation.

An example is our secure communications platform that provides digital postboxes to governments, banks, hospitals, and other enterprises.

Read the full story

Sustainable Business

Sustainable business is clever business

By helping our partners in developing their digital infrastructures we support the foundation of citizen’s inviolable human rights in a digital world: The right to privacy and confidentiality. The right to control own data. That is our contribution to SDG 16: Peace, justice and strong institutions. By providing access to paperless communication we help reduce the material footprint per capita and per GDP. This is our commitment to SDG 12.

Status on our sustainability goals for 2030

COP report 2020

Digital documents sent

41%

Target: 1.5 billion documents sent by 2030

Progress: 610 million documents sent in 2020

e-Boks users

67%

Target: 30 million users by 2030

Progress: 20 million users in 2020

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Highlights 2020 Financial Key Figures CEO Letter Customer Stories Digital Trends Sustainable Business
About e-Boks

e-Boks is a trusted Nordic provider of secure platforms and digital postboxes that enables efficient communication between public authorities, citizens and businesses.
​e-Boks is an independent limited company established in 2001. It is co-owned by Nets and PostNord.

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